Technical Support

We can give technical support in a number of ways, as we have a wide range of expertise.

Troubleshooting

We are experienced in troubleshooting, particularly where there is suspected microbiological or foreign body contamination.

Filling the short term gaps

We can provide a technical management function until a permanent technical or quality manager is appointed.

Boosting the existing team

expansion, intensive product development schedules, etc. Unlike traditional ‘consultants’, we integrate with your existing team, and take responsibility for the function during the agreed period. We can also help in the selection of technical and quality personnel.

Getting started

We can provide a technical management function to design, set up and implement systems e.g. HACCP, Quality Management Systems that meet the needs of a rapidly growing business.

Ashwood Solutions

Traditionally, consultants are hired to provide technical direction, knowledge and advice, and undoubtedly many provide a very good service. Unfortunately it is often difficult for the company to implement the advice given, due to:

  • The already stretched resources within the company;
  • The advice may not readily fit in with the company’s existing systems;
  • There is no ‘ownership’ in the company of the changes suggested;

This often means that benefits of using a consultant are rapidly lost. Ashwood UK offers a solution to this problem by providing a contract technical service for an agreed period of time with a dedicated advisor, and during that time, we will -

  • Assist in definition of required technical and quality standards.
  • Assess current status and compare results against required standards.
  • Risk-assess and hence prioritise needs, and formulate action plan.
  • In association with existing staff, implement action plan.
  • Assist in selection and training of appropriate personnel to carry on long term technical function.
  • Review and amend improvements to ensure business needs are being met.
  • Ensure an on-going hand-over to nominated technical / quality individual(s) during the agreed period.
  • Provide follow-up or ad hoc assistance as required.